Avatar Group we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application, MAD, a B2B platform for vendors to purchase electronics from us.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and business-related information:

a. Information You Provide

• Company name, trade license details
• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment method details (processed securely via third-party services)
• Login credentials (for account creation and authentication)
• Purchase history and preferences

b. Automatically Collected Information

• IP address
• Device and browser type
• Location data (based on IP or device settings)
• Usage data (e.g., app navigation, clicks, time spent)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage vendor registrations and orders
• To personalize your experience on the MAD app
• To improve our products, services, and customer experience
• To send administrative communications, such as invoices and order updates
• To comply with legal obligations
• To detect and prevent fraud or misuse of the platform
• For internal analytics and business intelligence

3. How We Share Your Information

We do not sell your personal or business data. However, we may share your information with:

• Service providers who help operate our platform (e.g., hosting, payment processors)
• Government authorities if required by UAE law or to comply with a legal obligation
• Logistics partners to deliver orders
• Internal departments within Avatar Group for operational purposes

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your data. However, no online platform can be 100% secure, and we encourage you to use strong passwords and secure your account information.

5. Your Rights and Choices

As a user, you have the right to:

• Access, update, or correct your information
• Request deletion of your account and associated data
• Withdraw consent for specific data uses (where applicable)

To exercise any of these rights, please contact us at info@avatartradinguae.com

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE law.

7. Cookies and Tracking Technologies

Our website and app may use cookies or similar technologies to enhance user experience and gather usage data. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our app or website may contain links to third-party services. We are not responsible for the privacy practices of those third parties.

9. Children’s Privacy

Our services are intended for businesses and are not directed toward children under the age of 18. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify users of any material changes through our app or website. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Avatar Group
+971 4 236 6312
Email: info@avatartradinguae.com